Privacy Policy

Effective Date: July 3, 2025

This Privacy Policy describes how CAVOAK LLC (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website at www.cavoak.com (the “Site”).

1. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information You Provide: When you create an account, place an order, subscribe to our newsletter, or contact us, you may provide us with personal information such as your name, email address, shipping address, billing address, phone number, and payment information (e.g., credit card details).
Automatic Information Collection: When you visit our Site, we automatically collect certain information about your device and Browse activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We collect this information using cookies, web beacons, and similar tracking technologies.
Information from Third Parties: We may receive information about you from third-party service providers, such as payment processors, shipping carriers, and marketing partners, to facilitate our services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Process Orders: To fulfill your orders, process payments, and arrange for shipping and delivery of your purchased products.
To Provide Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may have.
To Improve Our Site and Services: To analyze usage patterns, understand customer preferences, and enhance the functionality and user experience of our Site.
For Marketing and Promotions: To send you marketing communications, newsletters, and promotional offers that may be of interest to you (you can opt-out at any time).
To Personalize Your Experience: To tailor content, product recommendations, and advertisements based on your Browse history and preferences.
For Security and Fraud Prevention: To protect our Site, detect and prevent fraud, and ensure the security of your information.
To Comply with Legal Obligations: To meet legal and regulatory requirements.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, marketing, and customer service. These service providers are obligated to protect your information.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
With Your Consent: We may share your information with your consent or at your direction.

4. Your Choices and Rights

Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in each email.
Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our Site may not function properly.
Access and Correction: You may have the right to access and correct inaccuracies in your personal information held by us. Please contact us using the information below to make such requests.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our Site and indicate the “Effective Date” at the top.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

CAVOAK LLC 418 Broadway Albany NY 12207 [email protected]

Terms and Conditions

Effective Date: July 3, 2025

Welcome to CAVOAK LLC! These Terms and Conditions (“Terms”) govern your access to and use of our website at www.cavoak.com (the “Site”) and the purchase of products offered on the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

1. Account Creation and Responsibilities

Account: To access certain features of the Site, you may need to create an account. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.
Accuracy of Information: You agree to provide accurate, current, and complete information during the registration and checkout processes.
Security: You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

2. Product Information and Availability

Product Descriptions: We strive to ensure that product descriptions, images, and prices are accurate. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.
Availability: All products are subject to availability. We reserve the right to limit the quantity of products we supply.
Pricing: Prices are subject to change without notice. In the event of a pricing error, we reserve the right to refuse or cancel any orders placed at the incorrect price.

3. Orders and Payment

Order Acceptance: Your placement of an order does not necessarily constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason.
Payment: All payments must be made through the payment methods offered on the Site. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction.
Shipping: Shipping costs and delivery times will be calculated at checkout. We are not responsible for delays caused by shipping carriers or customs.

4. Returns and Refunds

Return Policy: Please refer to our dedicated CAVOAK LLC Return Policy for detailed information on returns and refunds.
Refunds: Refunds will be issued according to our return policy. Shipping costs may not be refundable.

5. Intellectual Property

Ownership: All content on the Site, including text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of CAVOAK LLC or its content suppliers and is protected by intellectual property laws.
Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without our express written consent.

6. Prohibited Conduct

You agree not to:

Use the Site for any unlawful purpose or in any way that violates these Terms.
Interfere with the security or proper functioning of the Site.
Attempt to gain unauthorized access to any portion of the Site or any other systems or networks connected to the Site.
Transmit any viruses, worms, defects, Trojan horses, or other items of a destructive nature.
Collect or harvest any personally identifiable information from the Site.

7. Disclaimer of Warranties

The Site and all products and services offered on the Site are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

In no event shall CAVOAK LLC, its directors, officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of the Site or the products purchased from the Site.

9. Indemnification

You agree to indemnify, defend, and hold harmless CAVOAK LLC and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from your violation of these Terms or your use of the Site.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or your use of the Site shall be resolved exclusively in the state or federal courts located in Albany, New York.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be posted on the Site with an updated “Effective Date.” Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

CAVOAK LLC 418 Broadway Albany NY 12207 [email protected]